I reached the end of the module and did not receive a module average.
Contact the Help Desk.

I selected Next and got the following error message: "There was no response.  The server could be down or is not responding.  If you are unable to connect later contact the server administrator."  What do I do?
Click OK and then try to continue with the training.  If you can't continue you have probably lost your connection with the server. This message usually indicates a problem with your Internet connection or the server.  Try to reconnect to your Internet Service Provider.  If the problem continues, or you cannot reconnect, contact the Help Desk.

I got a message that said, "The URL you asked for does not exist on this website."
Contact the Help Desk.

I selected a reference and it didn't open.
Sometimes a previously opened Reference page will minimize onto the taskbar instead of closing.  When this happens the next Reference page chosen will open in that same window and you will need to click the button located on the task bar to view it.

To avoid this problem, always close a Reference page by clicking the  in the upper-right corner of the pop-up window.

I was reading a page in the training, and it referred to "the animation below" or "the picture below" but I do not see these pictures or animations.
You may be missing a Flash Player plug-in. A plug-in is a piece of software that is added to your Web browser to allow you to view certain types of files that display animations (and sometimes still pictures). Contact the Help Desk to find out how to download and install the Flash Player plug-in you need.

I need to access material from the DFCS Online Policy Training Manuals. How do I do this?
Click here for more information on accessing the DFCS Online Policy Manuals.